Gaming should be a source of entertainment, not stress or financial hardship. MyJudi is committed to giving every Malaysian player the tools, information, and support they need to keep their gaming experience safe, controlled, and genuinely enjoyable.
At MyJudi, responsible gambling is not a footnote — it is a foundational part of how we operate. We believe that the best gaming experience is one where you are always in control: of your time, your budget, and the decisions you make at the tables and on the sports markets.
The reality is that gambling, like many other forms of entertainment, can become problematic for a minority of players. Whether you are placing a casual wager on an EPL match from Kuala Lumpur or spinning slots in Johor Bahru, the same principle applies — it should feel good to play, and it should never feel like a compulsion or an obligation.
That is why MyJudi has built a comprehensive responsible gambling framework directly into the platform. Our tools are not buried in menus or hard to access — they are designed to be found and used easily, at any point in your player journey. We also ensure that anyone who reaches out to us for support receives a respectful, prompt, and genuinely helpful response from our team.
We enforce a strict minimum age requirement of 21 years for all players. This is verified through our KYC process and monitored continuously. No exceptions are made, and we take every report of potential underage access seriously.
Healthy gambling looks like this — and if it does not, it may be time to use our tools:
Every tool listed below is available free of charge to all registered MyJudi players. Access them anytime through your Account Settings — no waiting period, no forms required.
Set a daily, weekly, or monthly cap on how much you can deposit into your MyJudi Account. Once a limit is active, it cannot be increased for 24 hours — giving you a cooling-off buffer before any upward adjustment takes effect.
Available in Account SettingsDecide in advance how long each gaming session should last. When your session timer expires, you will receive a clear notification. You can extend, pause, or end your session from that point — the choice is always yours.
Available in Account SettingsCap the maximum amount you are prepared to lose over a set period — daily, weekly, or monthly. Once your loss limit is reached, further gameplay that session is paused automatically until your limit period resets.
Available in Account SettingsNeed a short break from the Platform? A cooling-off period temporarily suspends your Account for a defined duration of your choosing — 24 hours, 7 days, 30 days, or 90 days. During this period, login is disabled and no marketing is sent.
Contact Support to ActivateIf you feel you need a longer or permanent break, self-exclusion closes your Account for a minimum of six months or permanently. Requests are processed within 24 hours. During self-exclusion, your Account cannot be reopened and no promotional communications will be sent.
Contact Support to ActivateEnable on-screen reality check notifications that appear at regular intervals during a gaming session — reminding you how long you have been playing and how much has been wagered. A small prompt that makes a real difference.
Available in Account SettingsProblem gambling can develop gradually. Recognising these signs early — in yourself or someone you know — is the first step toward getting back in control.
Placing increasingly large bets in an attempt to recover money lost in previous sessions, rather than accepting a loss and stopping.
Using funds set aside for rent, bills, groceries, or other household needs to fund gambling activity.
Finding it difficult or impossible to stop playing even when you want to, or spending longer on the Platform than you intended.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Experiencing mood swings, anxiety, or irritability related to gambling outcomes, or neglecting work, social, and family responsibilities to gamble.
Taking loans, borrowing from friends or family, or using credit to fund gambling activity — a strong signal that gambling has moved beyond recreational.
Honestly reflecting on the following questions can help you assess whether your current gambling behaviour warrants attention. If you answer "yes" to two or more, we strongly encourage you to use our tools or reach out to a support resource.
This is for your own reflection — no data is submitted or recorded. Take a quiet moment and consider each question honestly.
Have you ever needed to gamble with increasing amounts of money to get the same level of excitement?
Have you tried to cut back on gambling but found it difficult or impossible?
Do you think about gambling often — even when you're doing something else entirely?
Have you gambled to escape feelings of stress, worry, or depression?
After losing, do you feel a strong urge to return and win back your losses?
Have you ever lied to family or friends about how much you gamble?
Has gambling ever caused serious problems in your relationships, work, or finances?
If you feel that gambling is becoming a problem for you or someone close to you, these organisations offer confidential, professional support. All are free to contact.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides confidential counselling and referral services for those facing personal or family crises including gambling-related distress.
Talian Kasih: 15999A volunteer-based emotional support organisation operating across Malaysia, including centres in Kuala Lumpur, Penang, and Johor Bahru. Offers confidential support for anyone experiencing emotional difficulty or crisis.
KL: 03-7956 8145An internationally recognised responsible gambling charity providing information, advice, and support for anyone affected by problem gambling. Their online resources include self-assessment tools, guided self-help programmes, and professional counsellor referrals.
GamCare (text only)Our own support team is available 24/7 via live chat and email to help you activate any responsible gambling tool on your account — including deposit limits, cooling-off periods, and self-exclusion. All requests are handled with full confidentiality and processed within 24 hours.
[email protected]
Need to activate self-exclusion or deposit limits immediately?
Contact our support team via live chat (available 24/7 on the Platform) or email
[email protected] with the subject line
"Responsible Gambling Request". We will action your request without delay — typically within 2–4 hours.
Whether you're betting on a Liga Super Malaysia match or playing live Baccarat, these habits help keep gaming in its proper place — entertainment.
Decide how much you are comfortable losing before you open the Platform. Treat it like the cost of a night out — once it's spent, the session ends. Never chase losses to recover that budget.
Decide how long you want to play before you start. Use our session timer tool to enforce it automatically. Regular breaks — even just five minutes — help you stay clear-headed and in control.
The house always maintains an edge over time. Treat any winnings as a bonus, not an expectation. If you find yourself relying on gambling as a source of income, that is a sign to step back.
Avoid gambling when stressed, upset, tired, or under the influence of alcohol. Emotional decision-making leads to poor wagering choices. If you're not in the right headspace, come back another time.
Healthy gambling sits alongside other hobbies and social activities — not instead of them. If gaming is displacing time with family and friends in Petaling Jaya or Shah Alam, it may have grown too large in your routine.
Gambling should only ever involve money left over after all essential expenses — rent, utilities, groceries, debt repayments — are fully covered. Use RM amounts that you can genuinely afford to lose.
Review your deposit and withdrawal history regularly within MyJudi's account dashboard. If your net deposits are growing month-on-month, consider activating a deposit limit to manage the trend proactively.
If gambling is starting to feel like a problem, talking to a trusted friend or family member is one of the most effective first steps. You don't need to wait until things are serious before asking for support.
Our responsible gambling tools are always just a few clicks away. If you have any concerns about your gaming habits, our support team is available 24/7 — no judgement, full confidentiality. For all other questions, visit our FAQ.
For players aged 21 and above only. Please also review our Terms & Conditions and Privacy Policy for full details of your rights and obligations on the MyJudi platform.