MyJudi FAQ — Complete Player Guide

KYC KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your MyJudi account, navigate to Account Settings, and select "Verify Identity." Upload a clear photo of your Malaysian MyKad, Driver's Licence, or Passport, plus a proof of address document (such as a recent utility bill or bank statement dated within three months). Most verifications are reviewed within 24–48 hours. You will receive an email confirmation once approved.

Policy No. MyJudi operates a strict one-account-per-person policy. Each player is permitted a single registered account only. Creating multiple accounts — whether to claim bonuses more than once or for any other reason — is a direct breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be closed and any balances or bonus funds forfeited. If you have accidentally created a duplicate account, contact support immediately.

Login On the MyJudi login page, click "Forgot Password?" below the password field. Enter the email address linked to your account and click Submit. You will receive a password reset link within a few minutes. Click the link, choose a new password, and log in. If the reset email does not arrive, check your spam folder or contact our 24/7 live chat support, who can assist you with manual account recovery after identity verification.

Account Closure To permanently close your MyJudi account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request." Our team will confirm your identity and process the closure. Any real-money balance remaining at the time of closure will be returned to your last verified payment method, subject to standard withdrawal processing. If you are closing your account for gambling-related reasons, we strongly encourage you to consider our self-exclusion tools first.

Deposits The minimum deposit at MyJudi is RM 30 for most payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Minimum amounts for specific methods may vary slightly — check the cashier page for the latest figures. All balances are held in Malaysian Ringgit (MYR). Deposits are typically credited to your account within seconds of confirmation from your payment provider. MyJudi does not charge any deposit fees.

WithdrawalsTnG Touch 'n Go eWallet withdrawals at MyJudi are among the fastest available, typically processed and credited to your wallet within 5 minutes of approval for fully KYC-verified accounts. During peak periods, processing may take up to 15 minutes. The minimum withdrawal amount is RM 50. Ensure your Touch 'n Go eWallet account is registered under the same name as your MyJudi account to avoid delays. Unverified accounts must complete KYC before any withdrawal can be processed.

Banking MyJudi supports deposits and withdrawals via all major Malaysian banks through FPX and DuitNow, including Maybank, CIMB Bank, Public Bank, Hong Leong Bank, RHB Bank, AmBank, Bank Islam, and others. Bank transfer withdrawals for verified accounts are generally processed within 15–60 minutes. For DuitNow instant transfers, crediting is typically near-instant once approved. All transactions are denominated in MYR. Players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia can use these channels freely.

Fees MyJudi does not charge fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees, which are outside our control — for example, some banks charge a small FPX processing fee. We recommend checking your payment provider's fee schedule. For cryptocurrency withdrawals (BTC/USDT), standard blockchain network fees apply and are deducted from the withdrawal amount. These are not set by MyJudi and vary with network conditions.

Withdrawals Withdrawal delays at MyJudi are usually caused by one of three things: your KYC verification is incomplete or pending review; the withdrawal method name does not match your verified account name; or the request has been flagged for routine AML (anti-money laundering) review. Log in and check your account status. If KYC is complete and the names match, contact our 24/7 live chat support with your withdrawal reference number. The team can check the status and resolve most delays within the same session.

Game Library MyJudi offers a comprehensive game library covering online slot games, live dealer casino tables (Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo), virtual table games, poker rooms, and an extensive sports betting section. The sportsbook includes markets for Liga Super Malaysia, the English Premier League (EPL), UFC, tennis, and dozens of other sports — with live in-play betting available on major events. New games and markets are added regularly. Visit the homepage to see the latest additions.

Mobile Yes. MyJudi is fully optimised for mobile browsers on both Android and iOS devices. The entire game library — including live casino tables, slot games, and sports betting — is accessible through your phone's browser with no app download required. The mobile interface adapts automatically to your screen size for smooth gameplay. Players across Malaysia, whether in Bangsar, Petaling Jaya, or Shah Alam, can enjoy a full gaming experience on their smartphone with a stable internet connection.

Fair PlayRTP All slot games on MyJudi use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unbiased outcomes. RTP (Return to Player) is the percentage of total wagers a slot is designed to return to players over time. For example, a slot with 96% RTP returns RM 96 for every RM 100 wagered on average over millions of spins. RTP figures for each game are displayed in the game information panel. MyJudi does not alter or manipulate RTP settings — all games run on the certified software supplied by our licensed game providers.

Sports BettingFootball To bet on live football at MyJudi, log in, navigate to the Sportsbook section, and select Football from the market menu. You will see pre-match and live in-play markets covering Liga Super Malaysia, the English Premier League, UEFA Champions League, and other competitions. Click on a market to see available betting lines — match result, Asian handicap, total goals, and more. Select your odds, enter your stake in MYR, and confirm your bet slip. Live betting markets update in real time throughout the match.

Live Casino Minimum bets on MyJudi live casino tables vary by game and table type. Standard Baccarat and Dragon Tiger tables typically start from as low as RM 1 per hand on entry-level tables, while premium and VIP tables have higher minimums. Roulette and Blackjack minimums generally start from RM 2–RM 5. Maximum bet limits are also displayed at the table before you join. All live casino games are streamed in real time from professional studios with fully trained dealers, available to Malaysian players 24/7.

Welcome Bonus MyJudi offers new players a welcome bonus on their first qualifying deposit. The specific bonus percentage, maximum bonus amount in MYR, and any free spins included are published on the current Promotions page. Welcome bonuses are credited automatically upon qualifying deposit. They are subject to wagering requirements (see below) and must be claimed within the validity period stated in the promotion terms. Only one welcome bonus is available per player, per household, and per device or IP address.

WageringRollover Wagering requirements (also called rollover requirements) specify how many times you must bet the bonus amount before any associated winnings can be withdrawn. For example, if you receive a RM 100 bonus with a 20x wagering requirement, you need to place RM 2,000 in qualifying bets before the winnings become withdrawable. Not all game types contribute equally — slots typically contribute 100%, while live casino games may contribute less. The specific contribution rates and wagering multiples for each promotion are listed on the MyJudi promotion page.

Free Spins Free spins at MyJudi are credited to your account on specific slot games as stated in the promotion terms. They are played at a fixed value per spin and any winnings generated accumulate as bonus funds subject to the wagering requirement associated with that promotion. Free spins have an expiry period — typically 7 days from the date of credit unless otherwise stated. Unused free spins expire automatically and cannot be reinstated. Always check the validity period when you receive a free spins offer.

LoyaltyVIP MyJudi operates a tiered loyalty programme that rewards regular players with points for every qualifying wager placed on the platform. Accumulated points can be exchanged for bonus credits, free spins, or cashback, depending on your current loyalty tier. Higher tiers unlock additional benefits including faster withdrawal processing, dedicated account management, and exclusive promotions. Full details of the loyalty programme tiers, point earn rates in MYR wagers, and reward redemption options are available on the Promotions page within your MyJudi account.

Bonus Withdrawal No. Bonus funds at MyJudi are not directly withdrawable until the associated wagering requirement has been fully met. Before the wagering requirement is completed, you can only withdraw your real-money balance (any deposited funds not yet converted to bonus rounds). Once the full wagering requirement is satisfied, the qualifying winnings are released as withdrawable cash and can be requested via your preferred payment method — Touch 'n Go eWallet, DuitNow, Maybank, CIMB, and others. Check your bonus progress in Account Settings at any time.

Licensing MyJudi operates under an international gaming licence from an established offshore regulatory jurisdiction. All games are certified by independent testing laboratories for fairness and RNG integrity. The platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts, separate from operational funds. While online gambling occupies a complex legal landscape in Malaysia, MyJudi is committed to transparent, responsible, and fair operations for all Malaysian players aged 21 and above.

Age Requirement The minimum age to register and play at MyJudi is 21 years old. This is strictly enforced through our KYC identity verification process, which requires a valid government-issued photo ID (Malaysian MyKad, Driver's Licence, or Passport) before any withdrawal is permitted. Accounts found to belong to persons under 21 will be immediately suspended and any balance forfeited. MyJudi does not knowingly allow access to minors and takes all reports of suspected underage accounts seriously.

Responsible Gambling MyJudi provides a full suite of responsible gambling tools. To set deposit limits (daily, weekly, or monthly), go to Account Settings and select "Responsible Gambling." Limits take effect immediately and cannot be increased for 24 hours. For a cooling-off period (temporary account suspension) or self-exclusion (minimum six months or permanent), contact our support team via live chat or email at [email protected]. Self-exclusion requests are processed within 24 hours. Visit our Responsible Gambling page for the full list of available tools.

Support Resources If you are concerned about your gambling behaviour, help is available. In Malaysia, you can contact Talian Kasih (15999), the national welfare helpline operated by the Ministry of Women, Family and Community Development, for free confidential support. Befrienders Malaysia also provides emotional support services in Kuala Lumpur, Penang, and Johor Bahru. Internationally, GamCare offers online resources, self-assessment tools, and counsellor referrals. MyJudi's own support team is available 24/7 to activate any responsible gambling tool on your account without delay.

Data Security MyJudi protects all player data using 256-bit SSL/TLS encryption for data in transit and encryption at rest for stored sensitive information. Full card numbers are never stored on our systems — card processing is handled by PCI-DSS compliant payment processors. Access to player data is restricted to authorised personnel on a need-to-know basis, protected by multi-factor authentication. We do not sell or share your personal data with third parties for marketing. For full details, read our Privacy Policy.